Refund Policy

Effective Date: September 1, 2026

At My Store, we want our customers to have a satisfactory shopping experience. If you are not satisfied with an eligible purchase, you may request a return or refund in accordance with the terms below.

Return Request Period

Customers should contact us within 30 days of receiving the order if they wish to request a return or refund.

To begin a return request, contact:

Support@Priuevoeai.shop

Please provide your order number, the item involved, and the reason for the request. We may request photographs or other information when necessary to evaluate damaged, defective, incorrect, or missing items.

Eligibility for Returns

To be eligible for a return, an item generally must be:

Unused or in its original condition.
Returned with applicable original packaging and accessories when reasonably possible.
Accompanied by proof of purchase or sufficient order information.
Returned within the applicable return period.

Certain products may be subject to additional return restrictions where permitted by law, including products that are personalized, opened for hygiene reasons, perishable, or otherwise not suitable for return.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs or other relevant information. After reviewing the issue, we may offer an appropriate remedy, which may include a replacement, partial refund, full refund, or other reasonable solution depending on the circumstances and applicable law.

Return Shipping

Unless the item is defective, damaged, incorrect, or the return is otherwise required to be covered by us under applicable law, the customer may be responsible for return shipping costs.

We recommend using a trackable shipping method when returning an item. My Store is not responsible for returns that are lost or damaged while being shipped back to us when the customer arranged the return.

Refund Processing

Once an approved return is received and reviewed, we will process any eligible refund.

Approved refunds are generally issued to the original payment method. The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Partial Refunds

In certain circumstances, a partial refund may be offered for an item that is returned with missing components, damage caused after delivery, signs of use beyond what is reasonably necessary to inspect the product, or other circumstances affecting the item's condition.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return process.